Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
frosty-vine ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-vine.com or engage with our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Data
We may collect personal identification information from you in a variety of ways, including when you:
- Visit our website
- Fill out a form or enquiry
- Register for a programme
- Subscribe to our newsletter
- Respond to a survey
- Engage with us via email or other communication channels
The personal data we may collect includes:
- Name and title
- Email address
- Postal address
- Organisation name and role
- Programme preferences and requirements
Non-Personal Data
We may also collect non-personal identification information about users whenever they interact with our site. This may include:
- Browser type and version
- Operating system
- Internet service provider
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We may use the information we collect from you for the following purposes:
- To process and respond to your enquiries
- To provide and manage our training programmes
- To personalise your experience on our website
- To improve our website and services
- To send periodic emails regarding your enquiries or bookings
- To send marketing communications (with your consent)
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given us explicit consent to process your data for specific purposes
- Contract: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
- Legal obligation: Where processing is necessary to comply with applicable laws
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure.
Your Rights
Under applicable data protection laws, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data in certain circumstances
- Right to restrict processing: Request limitation of processing in certain circumstances
- Right to data portability: Request transfer of your data to another party
- Right to object: Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, provided those parties agree to keep this information confidential.
Cookies
Our website uses cookies to enhance your experience. For detailed information about how we use cookies, please refer to our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
frosty-vine
27 Berkeley Square
Mayfair, London W1J 6EN
United Kingdom
Email: [email protected]